Beijing Daxing International Airport (PKX) runs one 24-hour service hotline, 010-96158, that covers almost everything a traveler needs: general questions, complaints, lost property, and booking special assistance. This guide lists the main Beijing Daxing Airport phone numbers, shows where the key service points are, and explains how to reach the right desk quickly, whether you are flying out, connecting, or meeting someone.
Key contacts at a glance
Most needs at PKX go through the single hotline below, but a few services have their own direct line. From outside China, add the country code +86 and drop the first 0 (for example, +86 10 96158).
| Service | Phone / contact | Hours |
|---|---|---|
| General inquiries and complaints | 010-96158 (+86 10 96158 from abroad) | 24 hours |
| Lost and found | 010-96158; office on Level 2, west side | 24 hours |
| Baggage service | +86 10 81688538 / +86 10 81688539 | Daily |
| Medical assistance | +86 10 81682120 | 24 hours |
| Left luggage / temporary storage | +86 10 81689990 | Daily |
| [email protected] | — |
The main hotline: 010-96158
The most useful number at Daxing is 010-96158. It is the unified service hotline for Beijing's airports, including Daxing, and it runs 24 hours a day. Use it for general inquiries, complaints, questions about facilities, and to arrange special assistance before you travel. From abroad, dial +86 10 96158. You can also email the airport at [email protected], which is useful if you are not in China yet or you need to attach a photo or document.
When you call, have your flight number and date ready, since the staff can answer faster with those details. The hotline has English-speaking support, so you do not need to speak Chinese to get help.
Lost and found
If you leave an item in the terminal, the Lost and Found office is on the west side of the reception hall on Level 2, and it is open 24 hours. You can also reach it through the main hotline on 010-96158.
To improve your chances of getting an item back, report it as soon as you notice it is missing and give a clear description: what the item is, where you think you left it (gate, restaurant, restroom, or a specific shop), and your flight number and date. If you have already left the airport, email [email protected] with the same details and a contact number.
Baggage and left luggage
For problems with checked baggage, such as a delayed, damaged, or missing bag, first speak to your airline's baggage desk in the arrivals hall, since the airline handles checked luggage. The airport baggage service line is +86 10 81688538 or +86 10 81688539.
If you want to store bags for a few hours rather than carry them, the temporary storage and left-luggage service is on +86 10 81689990. This is handy on a long layover or if you arrive before your hotel check-in.
Medical help
The terminal has several first-aid rooms and a medical station, located on Levels 1 and 3 near the security checkpoints and boarding gates. For medical assistance, call +86 10 81682120, or tell any staff member if someone needs help quickly. In a life-threatening emergency, airport staff and the hotline can arrange an ambulance.
Special assistance and accessibility
Travelers who need extra help can arrange it in advance through the hotline on 010-96158. It is best to book at least 24 hours before your flight. Through the same number you can reserve a wheelchair or a baby carriage for use in the terminal.
The building is step-free and designed for accessible travel. There are accessible toilets with safety rails and emergency call buttons in every area of the terminal, and staff can guide you between check-in, security, and your gate if you ask.
Traveling with a baby
There are five mother-and-baby lounges, four in the domestic area and one in the international area, open from 06:00 to 23:00. They provide baby-care supplies and equipment for warming milk and baby food, which makes a long wait with a small child much easier.
Money and currency exchange
Banking and currency-exchange counters are on Levels 3 and 4, generally open from 10:00 to 16:00. For a better rate it is usually worth exchanging only what you need at the airport and using a card or a city bank for larger amounts. ATMs are also available in the terminal.
Where the airport is
Beijing Daxing International Airport sits in the Daxing District on the southern edge of Beijing, close to the border with Hebei, about 46 kilometers from the city center. For more practical Beijing Daxing guides, see our airport WiFi and internet guide and where to sleep at PKX.
Tips for contacting the airport
- Save 010-96158 in your phone before you fly, so you have it ready for lost property or assistance.
- For checked-bag problems, start with your airline's desk, since the airline, not the airport, handles those bags.
- Book wheelchair or special assistance at least 24 hours ahead through the hotline.
- Note the closing times: banking counters and the baby lounges shut in the evening, while the hotline and lost and found run around the clock.
Frequently asked questions
What is the phone number for Beijing Daxing Airport?
How do I report lost property at PKX?
How do I request wheelchair or special assistance at Daxing?
Is there medical help at Beijing Daxing Airport?
Can I store my luggage at PKX?
Sources: Beijing Daxing International Airport passenger-service information and the unified Beijing airports service hotline (96158); airport service directories. Image: "Beijing Daxing International Airport Waiting Area" by 颐园居, licensed CC BY-SA 4.0, via Wikimedia Commons. Disclaimer: phone numbers, locations and hours can change. Verify current details before you rely on them.
